Last Updated: [March 2025]

Welcome to Kaftun! By accessing and using our website (www.kaftun.com), you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Terms

1.1 Kaftun reserves the right to modify these Terms & Conditions at any time without prior notice.
1.2 By using our website, you confirm that you are at least 13 years old or have permission from a parent/guardian.
1.3 Unauthorized use of this website may result in legal action.
1.4 All images, content, and designs on Kaftun’s website are our exclusive property and cannot be copied or used without permission.

2. Product Information & Pricing

2.1 We strive to ensure all product descriptions, images, and prices are accurate. However, in case of errors, Kaftun reserves the right to correct them without prior notice.
2.2 Prices are subject to change without notice.
2.3 Discounts, offers, and promotions are time-limited and may be modified or withdrawn at any time.

3. Orders & Payment

3.1 Placing an order on Kaftun.com means you agree to our Terms & Conditions.
3.2 Orders are subject to availability. If an item is out of stock, we will notify you and offer an alternative or a refund.
3.3 We accept payments via bKash, Nagad, Rocket, and major Debit/Credit Cards. Cash on delivery (COD) is available for selected locations.
3.4 Kaftun reserves the right to cancel or refuse any order due to suspected fraud or unauthorized transactions.

4. Shipping & Delivery

4.1 We offer nationwide delivery across Bangladesh.
4.2 Standard delivery time is 2-5 business days depending on your location.
4.3 Shipping charges may apply for orders below the free shipping threshold.
4.4 Delays due to unavoidable circumstances (natural disasters, strikes, courier issues) are beyond our control.

5. Return, Refund & Exchange Policy

5.1 Return & Exchange Eligibility

  • Products must be returned within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Sale or discounted items are original price non-returnable.
  • Custom-made or personalized items cannot be exchanged or refunded.

5.2 Exchange Process

  • If you need a different size or color, you can request an exchange.
  • To request an exchange, contact us at Facebook – info@kaftun.com or call 01886617639.

5.3 Refund Policy

  • Refunds are only applicable for defective, damaged, or wrong products received.
  • Refunds will be processed within 7-10 business days via the original payment method.
  • Shipping charges are non-refundable unless the error was on our part.

6. Privacy & Security

6.1 Your personal information is safe with us. We do not share, sell, or misuse your data.
6.2 Payment details are encrypted for security purposes.
6.3 For more details, check our Privacy Policy.

7. Customer Support

For any inquiries, complaints, or support, please contact:
📞 01886617639
📧 info@kaftun.com
🌐 www.kaftun.com

By using our website, you accept these Terms & Conditions. Thank you for shopping with Kaftun!